Ringg self-reports 7M monthly AI-handled calls; 90% cost cut is vendor-claimed
An OpenAI customer story says Ringg's agents resolve up to 65% of support requests; all figures are self-reported, useful as scale reference only.
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OpenAI published a customer story on September 23 saying that Ringg, an Indian voice support agent platform, now handles more than 7 million connected calls per month, with up to 65% of routine requests resolved without human involvement.
The story says Ringg cut model costs by roughly 90% after migrating selected real-time workloads from GPT-4.1 to GPT-5.6, and that at Policybazaar 67% of connected calls are handled without humans, with average response time falling from 8–12 minutes to under 60 seconds.
All resolution rates, cost savings and the 4.8 CSAT are self-reported by Ringg and OpenAI with no independent verification, and the 65% figure is an upper bound, so typical performance may be lower.