PolyAI CEO Nikola Mrkšić: Why Voice Remains the Primary Channel for Business Contact
In a clip from the Barclays Eagle Labs podcast 'Disruptive', PolyAI co-founder and CEO Nikola Mrkšić challenges Silicon Valley's 'voice is dead' narrative, arguing it is detached from how people actually contact companies.
Nikola Mrkšić, co-founder and CEO of PolyAI, recently appeared in a clip from the 'Disruptive' podcast by Barclays Eagle Labs, hosted by Luke Christoforidis. In this segment, Mrkšić discusses why the prevailing view in Silicon Valley that 'voice is dead' is detached from the reality of how people actually reach out to businesses.
PolyAI builds enterprise voice AI agents that answer customer calls. This resource is suitable for professionals seeking to understand the current application status and market positioning of voice AI in business scenarios. While the full argumentation details are not provided, the direct perspective from the founder of a leading voice AI company offers a reference point for evaluating the continued importance of voice technology in enterprise communications.