Palo Alto Networks Unit 42 Research: AI Enables Low-Skill Attackers to Acquire Cross-Domain Criminal Expertise via Conversation
Unit 42 conducted a forensic analysis of an attacker using the Hermes Agent framework and DeepSeek V4, finding that AI's role extends beyond accelerating known attack steps; it acts as a conversational domain advisor, enabling a single low-skill attacker to span multiple crime types requiring distinct expertise, including credential theft, VoIP telecom fraud, Wi-Fi password cracking, and cryptocurrency reconnaissance.
Unit 42, Palo Alto Networks' threat research team, released a forensic report on October 21, 2026, targeting the cyber attacker "BUGSTER." The report's core argument is not that AI makes attacks faster or cheaper—CrowdStrike and Microsoft have already thoroughly documented this—but rather that AI serves as a conversational domain expert advisor, allowing an attacker lacking relevant skills to operate across multiple crime types that traditionally require specialized knowledge.
The most illustrative case in the report is the planning process for VoIP telecommunications fraud. Unit 42 observed the attacker using a dedicated profile named "alice" within the Hermes Agent framework, with DeepSeek V4 as the reasoning engine, to gradually learn how to build a fraudulent voice communication business through conversation. Advice provided by DeepSeek included: how to register a company and obtain an Employer Identification Number (EIN) as a non-U.S. resident in Wyoming or Delaware; how to complete registration with the U.S. Federal Communications Commission (FCC); how to sign call routing contracts with legitimate VoIP carriers; and how to mix approximately 70% legitimate call traffic with 30% fraudulent traffic to avoid carrier compliance audit thresholds. The model also covered techniques for bypassing the STIR/SHAKEN caller ID authentication framework and methods for spoofing caller numbers.
Notably, Unit 42 explicitly stated that this VoIP fraud business was still in the planning or early setup phase—there were no call logs, Session Initiation Protocol (SIP) signaling traces, or active routing configurations. However, the attacker had already acquired complete knowledge of the criminal business model through conversation, including revenue models (generating toll fraud revenue through fraudulent traffic) and cost optimization strategies (optimizing per-minute costs across carrier tiers via least-cost routing). An attacker previously lacking telecommunications industry knowledge obtained operational expertise typically accumulated over years of experience simply by conversing with a model whose safety restrictions had been disabled.