AI Voice Firm ElevenLabs Launches Campaign Manager: Automating Outbound Voice Campaigns
ElevenLabs introduces a new tool to simplify large-scale outbound voice campaigns with automated retries, context carrying, and compliance controls.
AI voice technology company ElevenLabs launched ElevenAgents Campaign Manager on November 9, 2026. This new product is designed to help teams achieve outcomes in areas such as sales, retention, patient care, collections, customer service, and recruiting. Users provide a list of contacts and a desired outcome, such as a qualified lead or confirmed appointment, and the system intelligently runs the campaign, following up with each contact over time and carrying context between touches.
Unlike traditional dialers that rely solely on lists, Campaign Manager automatically schedules retries based on call results, such as no answer or voicemail, or redirects calls to other individuals on an account if necessary. For example, in a telecom renewal scenario, if the first call goes unanswered, the system schedules a retry within the set calling window. If the second call reveals that a daughter manages the family plan, the agent confirms her identity and proceeds to call her to complete the renewal. The product has been in beta with customers in insurance, banking, and e-commerce, handling daily lead lists, credit card qualification, and abandoned cart follow-ups.
To maintain control over compliance, Campaign Manager includes built-in features such as per-campaign calling windows, attempt limits, do-not-call lists that update instantly when a contact asks to stop, and mandatory disclosures in opening prompts. Every attempt, callback, and redirect is logged for team review. The system also integrates with existing ElevenAgents guardrails, checking responses in real time, detecting AI agents on the other end of calls, and redacting sensitive details from transcripts.
The product is now available directly within the ElevenAgents platform, utilizing existing agents and phone numbers so no infrastructure rebuild is required. Contacts can be enrolled via CSV upload or API. It currently supports phone calls, WhatsApp voice, and messaging, with email and SMS coming soon. Jeremy O’Sullivan, CTO of The AA Ireland, stated that using the tool increased their daily lead processing rate from 50-60% to 100%, with better voicemail detection than their previous system.