ServiceNow Announces AI Passport, Linking Agent Authority to Business Context

ServiceNow announced AI Passport on October 15, a new enterprise AI governance feature designed to manage agent permissions within complex workflows. Integrated into its Super Intelligence Control Tower platform, the core component is a cryptographically signed credential assigned to individual agents.

Unlike traditional identity verification, AI Passport binds an agent's operational authority directly to the business context stored in ServiceNow's Configuration Management Database (CMDB), along with governance policies and workflow approvals. This ensures that every step an agent takes across different systems is verified against predefined business rules. For example, a demo showed a refund agent where administrators set a $25 auto-approval limit; requests below this amount passed automatically, while those above were blocked.

Nenshad Bardoliwalla, Senior Vice President of AI Products at ServiceNow, stated that this 'soft kill switch' does not simply shut down all systems but performs graduated intervention based on behavioral baselines: monitoring, pausing, restricting, and finally deactivating if necessary. NVIDIA became the first launch partner, with its Open Agent Safety Platform connecting to ServiceNow's policy hub for enforcement. The product is expected to be available in Q4 2026.