Cross-App AI Assistant Goes Live

SAP made Joule Desktop available. The May Sapphire architecture moves AI from in-app chat to a layer above apps, combining ERP, travel and procurement data.

SAP CPO Manoj Swaminathan said humans keep governance and auditability, and agents are treated like employees. Billing shifts to consumption-based AI units.

Salesforce and ServiceNow pursue similar cross-app layers; independent benchmarks are still lacking.